All Jobs
All Jobs
Director of Hospitality and Guest Relations Hybrid - US

Director of Hospitality and Guest Relations

Full Time • Hybrid - US
Benefits:
  • 401(k)
  • 401(k) matching
  • Flexible schedule
  • Health insurance
  • Wellness resources
We are seeking an exceptional Director of Hospitality & Guest Relations to lead the guest experience for Scratch Restaurants Group in our Pasta Bar and Sushi by Scratch Restaurants properties. This multi-unit position provides a unique challenge and career progressiveness for the right candidate. This role requires a polished hospitality professional with strong leadership presence, emotional intelligence, and the ability to create unforgettable dining experiences while serving as the face of the brand.

The ideal candidate brings confidence, sophistication, and a natural swagger that earns respect from both guests and on-site teams. This candidate understands fine dining hospitality, anticipates guest needs before they arise, and thrives in a fast-paced, service-driven environment.
In addition to overseeing hospitality standards locally, this position will provide nationwide support and mentorship to smaller on-site teams across multiple locations, ensuring consistency in guest experience, service culture, and operational excellence throughout the organization.

General Duties: 
  •  Lead and oversee all guest relations and hospitality initiatives 
  •  Serve as the primary ambassador of the restaurant’s culture and service standards 
  •  Build strong relationships with VIP guests, repeat clientele, and partners 
  •  Support front-of-house teams with training on the reservation platform and best guest relations practices.
  •  Travel as needed to assist with training, openings, service standards, and operational support 
  •  Collaborate closely with management, culinary, and front-of-house teams to ensure seamless service execution 
  •  Resolve guest concerns with professionalism, discretion, and urgency 
  •  Train and develop teams on elevated hospitality standards and guest engagement 
  •  Maintain a strong floor presence during service when on site and lead by example in all aspects of the position.
Qualifications

  •  5+ years of leadership experience in fine dining, luxury hospitality, or upscale guest relations 
  •  Proven ability to lead, coach, and inspire teams across multiple locations 
  •  Exceptional communication and interpersonal skills 
  •  Strong leadership presence with the ability to motivate and command respect from teams 
  •  High attention to detail and passion for guest satisfaction 
  •  Experience working with VIP clientele and elevated service standards 
  •  Comfortable with travel and supporting operations nationwide 
  •  Calm under pressure with strong problem-solving abilities 
  •  Professional appearance and polished demeanor 
Preferred Qualifications: 
Someone who can own the room, elevate the energy of the restaurant, connect authentically with guests, and inspire teams across the country to consistently deliver a five-star dining experience.

This is not just a hospitality role — it’s a leadership position for someone who understands that exceptional service is an art form and culture starts with presence.


Flexible work from home options available.

Compensation: $140,000.00 - $155,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Form CC-305
OMB Control Number 1250-0005
Expires 4/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Scratch Restaurants Group